Benefits of Working with a Water Company
Water companies have an unparalleled water quality compliance record.
Multiple studies of EPA data have found that water companies have a superior drinking water quality record compared to local governments.
Water companies enable local governments to make urgent capital investments in their infrastructure.
The 10 largest NAWC member companies invested nearly $3.7 billion in community water system infrastructure in 2020. These are dollars coming from the private sector and not out of a municipal budget.
Water companies lead the sector in customer service and satisfaction.
NAWC member companies are leaders on water utility customer service, with 78% scoring above average on overall customer satisfaction in their region according to the 2020 J.D. Power U.S. Water Utility Residential Customer Satisfaction Study.
Water companies have strong worker safety and security records.
NAWC members make safety a top priority, providing PPE and training, developing emergency response plans, reducing chemical risks, upgrading alarm systems, implementing water information management systems, and adopting metrics to track progress. A review of federal data shows a 21.5% lower rate of injury and illnesses for private water utility workers compared to municipal workers between 2011 and 2020.