Benefits of Working with a Water Company

Local governments across the country are facing increasing water quality regulations, decaying water and wastewater infrastructure, a lack of capital investment capacity, and other significant challenges maintaining and operating their water and wastewater systems.America’s water companies stand ready to assist. Below are some of the many reasons why local governments often turn to professional water companies for help with their water services.

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Water companies have an unparalleled water quality compliance record.

Multiple studies of EPA data have found that water companies have a superior drinking water quality record compared to local governments.

A 2018 study published in the Proceedings of the National Academy of Sciences found that systems run by water companies are significantly less likely to violate federal drinking water standards compared to systems run by local governments. The study analyzed EPA data for more than 18,000 water systems over a 34-year period and is considered the largest examination of Safe Drinking Water Act compliance data ever conducted.1

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Water companies enable local governments to make urgent capital investments in their infrastructure.

The 10 largest NAWC member companies invested nearly $3.7 billion in community water system infrastructure in 2019. This investment is nearly $1 billion more than the total combined federal appropriation for water infrastructure via the State Revolving Fund programs.2

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Water companies lead the sector in customer service and satisfaction.

NAWC member companies are leaders on water utility customer service, with 78% scoring above average on overall customer satisfaction in their region according to the 2020 J.D. Power U.S. Water Utility Residential Customer Satisfaction Study.3

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Water companies have strong worker safety and security records.

NAWC members make safety a top priority, providing PPE and training, developing emergency response plans, reducing chemical risks, upgrading alarm systems, implementing water information management systems, and adopting metrics to track progress. A 2013 Governing Magazine analysis of federal data concluded that water company employees had a nearly 20% lower illness and injury rate compared to municipal water system employees.

Water companies have been at the forefront of security for years, with over 95% having management-led safety policies and more than 90% reporting active cybersecurity programs, according to a 2018 industry survey.4

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Learn more about these and many otherbenefits by checking out our infographic.
From the Toolkit

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Why Work with a Water Company

Why Work with a Water Company

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Water Companies: Superior Compliance Record

Water Companies: Superior Compliance Record

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Safe Drinking Water Act Compliance Rates

Safe Drinking Water Act Compliance Rates

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Water Companies’ Increasing Investments

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Investing in Water Infrastructure Creates Jobs

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Investing Today, Building for Tomorrow

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