Benefits of Working with a Water Company
Local governments across the country are facing increasing water quality regulations, decaying water and wastewater infrastructure, a lack of capital investment capacity, and other significant challenges maintaining and operating their water and wastewater systems. America’s water companies stand ready to assist. Below are some of the many reasons why local governments often turn to professional water companies for help with their water services.
Water companies have an unparalleled water quality compliance record.
Multiple studies of EPA data have found that water companies have a superior drinking water quality record compared to local governments.
Water companies enable local governments to make urgent capital investments in their infrastructure.
The 10 largest NAWC member companies invested more than $3.9 billion in community water system infrastructure in 2021. These are dollars coming from the private sector and not out of a municipal budget.
Water companies lead the sector in customer service and satisfaction.
NAWC member companies are leaders on water utility customer service, with 78% scoring above average on overall customer satisfaction in their region according to the 2020 J.D. Power U.S. Water Utility Residential Customer Satisfaction Study.
Water companies have strong worker safety and security records.
NAWC members make safety a top priority, providing PPE and training, developing emergency response plans, reducing chemical risks, upgrading alarm systems, implementing water information management systems, and adopting metrics to track progress. A review of federal data shows a 21.5% lower rate of injury and illnesses for private water utility workers compared to municipal workers between 2011 and 2020.