Benefits of Working with a Water Company
Water companies have an unparalleled water quality compliance record.
Multiple studies of EPA data have found that water companies have a superior drinking water quality record compared to local governments.
Water companies enable local governments to make urgent capital investments in their infrastructure.
The 10 largest NAWC member companies invested nearly $3.7 billion in community water system infrastructure in 2019. This investment is nearly $1 billion more than the total combined federal appropriation for water infrastructure via the State Revolving Fund programs.2
Water companies lead the sector in customer service and satisfaction.
NAWC member companies are leaders on water utility customer service, with 78% scoring above average on overall customer satisfaction in their region according to the 2020 J.D. Power U.S. Water Utility Residential Customer Satisfaction Study.3
Water companies have strong worker safety and security records.
NAWC members make safety a top priority, providing PPE and training, developing emergency response plans, reducing chemical risks, upgrading alarm systems, implementing water information management systems, and adopting metrics to track progress. A 2013 Governing Magazine analysis of federal data concluded that water company employees had a nearly 20% lower illness and injury rate compared to municipal water system employees.